Health & Safety Information

Update: November 23, 2020

In response to the new provincial health orders, The Cinematheque has closed the theatre and cancelled in-person screenings from November 23 through December 7. We have also momentarily suspended ticket sales for all future screenings.

This closure is temporary. We look forward to seeing you all back in the theatre soon, but for now stay healthy and enjoy our virtual screening options from the comforts of home.

What to expect when visiting The Cinematheque

We have developed a comprehensive set of protocols to ensure we are doing everything we can to keep our patrons, staff, volunteers, and wider community safe. This will be a phased reopening in order for us to remain flexible as we navigate this new normal.

This information is subject to change, so check back for the latest updates before buying your ticket or visiting.

Social Distancing

Steps have been taken to ensure social distancing is possible when visiting The Cinematheque, and we ask that patrons respect this.

The theatre will have a reduced capacity of 44 or less, depending on the seating configuration of each screening, to ensure appropriate social distancing can be maintained. This includes two wheelchair spots and their companion seats. You can view the current layout of the theatre seating here.

Due to limited capacity, we ask that patrons in wheelchairs call ahead to reserve wheelchair spots and their adjacent companion seats. You can reach us at 604 688 8202 during office hours.

Lineups for the Box Office and admittance to the theatre will form outside the lobby, and have clear floor markers to indicate where patrons should stand.

Cinematheque staff and volunteers will assist with seating in the theatre.

Lineups for the restrooms will be clearly marked inside the lobby.

There will be increased time between screenings to avoid unnecessary audience crossover, and to allow for increased cleaning procedures. We ask for your patience at this time.

After each screening, patrons will be asked to leave via the theatre exit.

Masks & Hand Sanitizer

Cleaning

We have developed an increased, systematic cleaning schedule. There will be extra time between screenings to incorporate these increased measures.

Buying Tickets

We recommend that patrons purchase tickets online in advance when possible. A select number of tickets will be available for purchase in-person at the Box Office before each screening.

At this stage, only individual or couple seating options are available. You can now reserve your seats when purchasing advanced tickets online or at the Box Office.

Attending a Screening

Before entering our space, please take a moment to familiarize yourself with our safety guidelines in accordance with WorkSafe BC. As mentioned, we ask that all patrons please wear a face mask if they are able to when visiting The Cinematheque.

If you feel unwell, particularly if you are experiencing flu-like symptoms, we ask that you please stay home.

If you need to purchase a ticket or want to attend a screening using a pass, please line up outside the Box Office door, on the right side of our main entrance.

If you already have a ticket for the screening, please line up outside the double doors on the left side of our main entrance.

Advanced seating reservations are now in place online and at the Box Office. You can view the current layout of the theatre seating here. A seat has been removed in every other row to enable patrons sitting in the middle seats to exit a row without needing to pass other members of the audience.

While in the theatre, we ask that you:

Concession

We now have a selection of individual items available to purchase when you buy tickets online! These include our delicious popcorn, Karameller Candy, Daniel Chocolates, Boylan Soda, and hot beverages.

Your order will be delivered to your assigned seat before the film starts, avoiding the need to line up in the lobby.

Please note: Due to present circumstances, in-person concession orders may not be possible before all screenings. We recommend purchasing concession items in advance, either online or with the purchase of advance tickets at our Box Office. When available, in-person concession orders will be taken at Box Office and will close 15 minutes before showtime.

Online Concession Sales: Only one concession order can be placed per transaction. If you are purchasing tickets for multiple films, this concession order will be applied to the earliest screening in your basket only.

Restrooms

A maximum of two people will be allowed in a restroom at one time, and there will be markers clearly indicating where the lineup should form.

Thorough cleaning of the restrooms will be conducted before, during, and after each screening.

Our restrooms are single stall, all gender restrooms. Everyone is welcome.

Virtual Screenings

Virtual screening opportunities will continue to complement our in-theatre programming, ensuring those in our community who are unable to return at this time can still experience Cinematheque programming from home.

Please note that passes and Ticket Packs are not valid for virtual screenings.